Issues

Issue Triage and Resolution

This guide walks you through how to filter, investigate, triage, and close issues in Method.

Basic exploration and triage in the Issues app

By default, the Issues app shows all open issues across every type, severity, and environment.

You can narrow this down using the controls labeled 1, 2, and 3 in the image.

The Issues header with filtering options.
  1. Use these controls to narrow down issues by severity: Critical, High, Medium, Low, or Info.
  2. Use this dropdown to only show issues for a particular Environment or tagged-group of environments.
  3. Use this to show Open or Closed issues. By default, you will see Open issues.

Below this pictured section, the left-side of your issue inbox will show you a list of Issue Tags. These contain related groups of Issue Types. You can use these to further narrow down on the issues you want to examine.

Advanced filtering in Explorer

You can apply more advanced filters and filter groups to explore the Issues in your environments using the Explorer. See the guide here on using advanced filters in Explorer.

Investigating an Issue

When you click into an issue, the Issue view helps you understand its status and context:

  • Status Overview – See when the issue was opened, whether it has been triaged, and if it’s closed.
  • Investigate – Drill into the impacted asset, such as other other issues affecting the same asset or related objects connected to the asset.
Investigate an Issue

The Object Graph provides a visual way to understand how an issue relates to its underlying assets and connected components. The graph lets you investigate issues more intuitively by showing not just the affected item, but its context and dependencies.

The Object Graph lets you explore the relationships between issues and assets.

Triage and Reporting

The Reports tab helps you package and share issues with external stakeholders. All issue details are auto-filled in markdown, with space to add more context. The PDF export will generate a report containing:

  • Issue description and severity
  • Remediation guidance
  • Issue history
  • Impacted asset details
Generate an exportable markdown report to share with external stakeholders.

Closing Issues

You can change the issue status using the drop-down menu at the top-right corner of any Issue.

Change the status of an Open issue.